Shipping FAQ

Last Updated Mär 24, 2021

Shipping FAQ

We strive to deliver every order as quickly as possible. Once you have completed your purchase, your order will be despatched within 24 business hours. Typically that means most customers should receive a delivery within 48-72 hours. However, during holiday seasons or other busy periods longer delivery times may be expected.

COVID-19 Note - Due to the global pandemic situation, certain increases in delivery times may be expected. Our warehouse observes strict COVID protocols to ensure all parcels and items are sanitized, and our workers remain safe at all times. Couriers and postal carriers have adjusted operations and may be operating at reduced capacity. We cannot control couriers and postal carrier service levels, but we will remain transparent and ensure we ship your order using the fastest and safest methods at all times.

I haven't received my order

When your order is despatched we send you an email notification with your shipment and tracking information. You can reference this in your Customer Account. If you haven't received your order within 10 business days, please check the tracking information. If you have not received a notification of shipment please contact our customer service team for assistance.

For reasons of protecting our customers' safety and the safety of our warehouse staff, we are unable to accept opened, partially used, or perishable food supplements and extracts.

Damaged Goods & Replacements

If your shipment arrives damaged, please contact our customer service team to notify them. To expedite a replacement, please provide photos and a description of the damage to the packaging and/or products inside.

Still need help? Create a support request with our customer service team.